After completing the training, you should be able to:
- Create a new relationship with time and results
- Deliver a service experience that leaves a positive, lasting impression on the customer’s mind
- Develop strategies for dealing with difficult customers
- Have an in-depth understanding of your customers
- Use various customer service strategies to develop winning solutions for your customers
FRAMEWORK AND IMPLEMENTATION
Our unique experiential framework and implementation empowers you to:
- Be resourceful at the workplace
- Build and strengthen customers’ relationship with professionalism
- Develop a resolute service excellence mindset and ethics in encouraging the development of a service excellence culture
- Embrace the responsibility to consistently deliver service excellence
- Gain the customer’s long-term commitment for the product or services
- Handle situations with certainty
- Identify origins of your personal behaviors and remove limiting beliefs about yourself and others
- Implement beliefs that build confidence in communication
- Manage the stress of handling difficult customers
- Present solutions and options persuasively
- Represent your organization better
- Take effective steps to resolve service breakdowns
